Thank you for choosing trendycartplace.com! We strive to offer you an exceptional shopping experience, including reliable and efficient shipping. Please read our Shipping Policy below for details on how we handle shipping for your orders.
1. Shipping Locations
We currently offer shipping to addresses within India. If you are located outside of India and wish to make a purchase, please contact our customer service team at support@trendycartplace.com for further assistance.
2. Processing Time
- Order Processing: After placing your order, please allow 1-2 business days for order processing before shipment. During peak seasons or promotional periods, processing times may be slightly longer, but we will inform you of any delays.
- Business Days: Our business days are Monday through Friday, excluding national holidays. Orders placed on weekends or public holidays will be processed the next business day.
3. Shipping Methods & Delivery Times
We offer the following shipping methods:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-4 business days.
Shipping times may vary based on the delivery location. The estimated delivery times provided above do not account for delays due to weather, customs, or other unforeseen circumstances. Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
4. Shipping Charges
- Free Shipping: We offer free shipping on selected products within India.
- Standard Shipping Fees: A flat shipping fee will be applied to orders under ₹999. The exact cost will be displayed at checkout.
- Express Shipping Fees: For faster delivery, express shipping options are available at an additional cost.
5. Order Tracking
Once your order has been shipped, we will send you an email with a tracking number. You can use this tracking number to check the status of your order on the shipping carrier’s website. If you have any issues with tracking, feel free to reach out to us at support@trendycartplace.com
6. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Box addresses at this time.
- International Shipping: Currently, we only ship within India. For international shipping inquiries, please contact us directly at support@trendycartplace.com
7. Delivery Issues
- Failed Delivery: If a delivery attempt fails, the courier service will make additional attempts. If the product is returned to us due to failed delivery attempts, we will contact you for reshipping options. Additional shipping charges may apply.
- Missing or Damaged Items: If your order is missing items or arrives damaged, please contact us within 48 hours of receiving the package. We will investigate the issue and work with the shipping provider to resolve it. For assistance, please email us at support@trendycartplace.com with your order number and photos of the damaged items.
8. Order Modifications & Cancellations
Once an order is processed and shipped, we are unable to modify or cancel it. If you need to make changes to an order before shipment, please reach out to our customer service team at support@trendycartplace.com as soon as possible. We will do our best to accommodate your request if the order has not been shipped yet.
9. Shipping Insurance
We take the utmost care to ensure that your order is packaged securely. However, if your order is lost or damaged during transit, please contact us immediately at support@trendycartplace.com. In such cases, we will work with the carrier to resolve the issue.
10. Contact Us
If you have any questions or concerns about shipping, please feel free to reach out to us:
- Email: support@trendycartplace.com
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)