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    Refund policy

    At trendycartplace.com, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations. If for any reason you are not completely satisfied with your purchase, we offer a clear and easy process for returns and refunds. Please carefully read our Return and Refund Policy below.

    1. Return Eligibility

    • Return Window: We accept returns within 7 days from the date of delivery on selected product. After this period, unfortunately, we cannot offer a return or refund.
    • Condition of Items: To qualify for a return, the product must be in original condition, unused, and unopened (if applicable), with all original packaging and labels intact. Products that have been used, damaged, or altered in any way are not eligible for return.
    • Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
      • Personalized or customized items (e.g., engraved products, custom-designed gifts).
      • Health and wellness products for hygiene reasons.
      • Gift cards.
      • Intimate items, such as lingerie or personal care products, due to safety concerns. If you have any questions about whether an item is returnable, please reach out to our customer support team at support@trendycartplace.com

    2. How to Initiate a Return

    To initiate a return, please follow these steps:

    1. Contact Us: Send an email to support@trendycartplace.com within 7 days of receiving your order. In your email, please include:
      • Your order number.
      • The product(s) you wish to return.
      • A brief description of the reason for the return (e.g., damaged item, wrong size, etc.).
    2. Return Authorization: Once we receive your return request, our customer support team will review the information and send you Return Authorization details along with instructions for returning the product.
    3. Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to a defective or incorrect item, in which case we will provide a prepaid return label.

    3. Refunds

    • Refund Process: After we receive and inspect your returned item(s), we will notify you via email about the status of your refund. If your return is approved, the refund will be processed to your original payment method within 7-10 business days. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.
    • Shipping Costs: Original shipping fees are non-refundable. In cases where the return is due to our error (e.g., defective, damaged, or incorrect item), we will refund the full purchase price, including any shipping fees you paid for the order.
    • Partial Refunds: In some cases, a partial refund may be granted, such as for items that are opened, used, or returned outside the eligibility period. We will notify you if this applies to your return.

    4. Exchanges

    We only offer exchanges if the item you received is defective, damaged, or incorrect. If you wish to exchange a product for the same item, please contact our customer service team at support@trendycartplace.com with the following details:

    • Your order number.
    • The item(s) you wish to exchange.
    • The reason for the exchange (e.g., wrong size, damaged product, etc.). We will guide you through the exchange process and help you receive a replacement.

    5. Late or Missing Refunds

    If you have not received your refund after the 7-10 business day processing period, please:

    1. Check with your bank or credit card provider, as they may take additional time to post the refund.
    2. If you’ve done this and still haven’t received your refund, please contact us at support@trendycartplace.com

    6. Damaged or Defective Products

    If you receive a product that is damaged or defective, please contact us immediately at support@trendycartplace.com. We will require you to provide:

    • A clear photo of the damaged or defective product.
    • The packaging (if applicable) showing damage. We will either offer you a full refund or send a replacement, depending on your preference.

    7. Canceling an Order

    If you wish to cancel your order, please contact us as soon as possible at support@trendycartplace.com. We can only cancel an order if it has not yet been processed or shipped. If the order has already been dispatched, you will need to follow the return procedure once the item has arrived.

    8. Contact Information

    If you have any questions regarding our Return and Refund Policy, or need assistance with a return or refund, feel free to reach out to us: